Southwest didn't lose me because they became a bad airline. They lost me because they stopped being Southwest. The things that made them special gradually disappeared. And when a business becomes more like everyone else, customers start treating it like everyone else.

What if I told you that one of the fastest ways to increase your income wasn't finding a new client... It was firing an old one? Sounds crazy, doesn't it? After all, most real estate agents spend their careers chasing business. We attend networking events, host open houses, buy leads, send postcards, create social media content, and practically perform interpretive dance on TikTok trying to get another client. So why on earth would you intentionally get rid of one?

This is your reset. Your third-quarter push. Your “we’re still in this game” moment. Start tracking your numbers. Even if it’s messy. Even if it’s imperfect. Just don’t play the game without a scoreboard.