Southwest didn't lose me because they became a bad airline. They lost me because they stopped being Southwest. The things that made them special gradually disappeared. And when a business becomes more like everyone else, customers start treating it like everyone else.

There’s a dirty little secret in real estate that nobody talks about. Most closing gifts are terrible. Not terrible because they're cheap. Terrible because they're forgettable. Think about it. How many times have you seen agents hand out the exact same closing gift to every client? A bottle of wine.A cutting board.A gift basket.A $50 restaurant gift card. It's like we're all shopping from the same "Generic Realtor Gift Catalog." The problem isn't the gift. The problem is that